NAPAS’s recommendations to customers to prevent fraudulent transactions
Should- Request for temporary block/deactivate your card/account if: (i) The account/card has balance fluctuations that are not initiated by the card/account holder;
(ii) When your card or your phone (which the
payment application is installed) is lost; etc.
- Verify information if receiving a call from someone claiming to be a
bank employee and asking for your personal information, payment
information/details of your card/account, and/or inviting you to engage
in services such as card withdrawals, etc.
Should not
Q&A on the common problems related to Napas products and services
1. How long will it take for customers to transfer money between banks using the NAPAS FastFund 247 service?
NAPAS FastFund 247 service allows customers to transfer and receive money instantly via cards, bank accounts, etc. on channels such as internet banking, mobile banking, ATM, and transaction counters.
2. What should customers do when the money is deducted but the recipients still do not receive the money in their account?
Customers can contact the hotlines of the issuing banks or send inquiry requests according to the specific regulations of each bank.
3. What is the maximum amount that customers can make using the NAPAS FastFund 247 service?
According to current regulations of the State Bank, NAPAS FastFund 247 service allows customers to transfer money with a maximum amount of under 500 million VND per transaction.
4. At what time can customers proceed with NAPAS FastFund 247 transactions?
NAPAS FastFund 247 service can be proceeded anytime, anywhere, 24/7, including holidays, and Tet holidays.
5. Who should customers contact when they have a request to trace a NAPAS FastFund 247 transaction?
Customers can contact the Bank opening their accounts (Issuing bank) to request to trace the transaction according to the regulations of each bank. As a payment intermediary, NAPAS provides tools for member banks to send and receive tracking information immediately to assist in processing and verifying for customers.
1. Which bank provides payment service using VietQR code?
2. What fee do customers have to pay when paying/transferring money by scanning the VietQR code?
Currently, customers are completely free of charge when using the payment function by scanning the VietQR code on payment applications of banks (mobile banking).
3. What are the authentication steps for NAPAS FastFund 247 service with the VietQR code?
When performing NAPAS FastFund 247 transactions using VietQR codes, after entering the amount to be transferred, customers need to enter the OTP verification code provided by banks to their account numbers before completing the transactions.
1. In case chip transactions cannot be proceeded, how do I make the transactions?
In case the customer cannot make a transaction with the chip on the card and the screen of the accepting device appears with the message: “Make a transaction with a magnetic stripe", please perform a swipe of the card to make the same payment as a regular card.
2. How do I know if my domestic debit card is contactless?
Cards with contactless payment feature will have an icon on it. When paying, please touch the card to the icon on the acceptance devices at the point of sale for goods and services for payment.
3. What if I accidentally “touch” more than one time when paying?
When touching the card to the contactless acceptance point on the acceptance device, if the device receives a contactless signal from the card, the screen on the device will show the transaction confirmation and no more contactless signal will be received. Therefore, there will be no case of multiple payments.
4. In case of urgent assistance or further inquiries information, what phone number should I contact?
Please contact the Customer Support Center or the Issuing Bank’s hotline number printed on the back of the card.
5. If I want to have a domestic debit card with a contactless feature, what should I do?
Please contact your account management Bank to inquire about conversion procedures or opening a domestic debit card with contactless payment feature.
